Please read the following Terms and Conditions (“Terms”) carefully:-
By subscribing to and/or using any of our services in any manner, you agree that you have read, understood, and will comply with the T&C.
In these Terms, references to “you”, and “User” shall mean the end user accessing the Website, its contents, and using the Services offered through the Website. “Service Provider” and “we”, “us” and “our” shall mean markhind star Fashion Private Limited (markhind.com), its associates, affiliates, and subsidiary(ies).
www.markhind.com website is an International e-commerce portal operated by markhind-ecom LLP, an Indian Company. Use of the Website is offered to you on a condition that you shall abide by the T&C as modified from time to time by markhind.com at its sole discretion reserves the right not to accept the registration of a User from registering on the Website without assigning any reason thereof.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website’s registration process. You shall be responsible for maintaining the confidentiality of your account & its password as well as all the transactions/requests done/received under your password or account. You agree to (a) immediately notify markhind.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. markhind.com shall not be liable for any loss or damage arising from your failure to comply with the T&C.
markhind.com provides services through the Website (all such services, collectively, the “Service”). One such service enables users to purchase original merchandise such as clothing and accessories from the markhind brand. (Collectively, “Products”). Upon placing an order, markhind.com shall ship the product to you and you shall be responsible for its payment
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website are permitted provided that markhind.com’s name is stated as the source and prior written permission of markhind.com is taken. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the Website are not permitted.
User Conduct and Rules:
You agree and undertake to use the Website and the Service and to write messages/comments which are not obscene/defamatory. An illustrative list is reproduced below:
Violate any code of conduct or other guidelines, which may apply for or to any particular Service;
Violate any applicable laws or regulations for the time being in force in or outside India; and
Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
User Warranty and Representation:
The user guarantees, warrants, and certifies that he/she is the owner of the content which is submitted or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights, or other rights of others. The user further warrants that to his knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by the user in connection with the Services rendered by markhind.com.
Exactness Not Guaranteed:
markhind.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, color, etc. may be required due to limitations caused by availability of product differences in size charts brand. In this instance, you agree that a representative from markhind.com may call you or send an approval request via the email address which you submitted when placing your order.
If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. markhind may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be canceled and you will either be fully refunded or will be provided with suitable credit for a future purchase with markhind.com
Intellectual Property Rights:
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, markhind.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any rights, title, and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to markhind without obtaining authorization for the same.
Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video, or any other material which you may upload, transmit or store when making use of our various Service. However, about the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third-party users, you accept the User whereby you grant a non-exclusive license for the use of the same.
Links To Third Party Sites:
The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of markhind.com and markhind is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. markhind.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. markhind.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by markhind or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
Disclaimer of Warranties/Limitation Of Liability:
markhind.com has endeavored to ensure that all the information on the Website is correct, but markhind.com neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or Service. In no event shall markhind.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user’s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service.
Neither shall markhind.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services, and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, markhind.com shall not be held responsible for the non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond markhind.com’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
You agree to indemnify, defend and hold harmless markhind.com from and against any losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by markhind.com that arise out of, result from, or may be payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you under these T&C.
Prices for products are described on our Website and are incorporated into these Terms by reference. All products will be billed in INR in India and US dollars Outside India. This price may vary from what is seen on the website due to the following reasons including but not limited to currency fluctuations and bank charges and markhind.com would not be liable for it. Prices, products, and Services may change at markhind.com’s discretion.
All markhind.com orders are shipped from DIFFERENT VENDOR’S warehouse across BHARAT (India) to your provided shipping address via trusted courier partners. Depending on the nature of the product, processing, and shipping of the order shall take 5 to 10 working days. The tracking number for the shipment will be provided via email.
We can only process one shipping address per order. So, if you would like to order several items and ship them to different people, please treat these as separate orders. The assigned courier partner will attempt delivery 3 times at the delivery address specified by you in the order before they contact us that your package is not deliverable. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders except for middle-east countries, as for these countries delivery is on Post Office Box only by all Delivery Service Provider (DSP). You can track the package through the Order Tracking facility, if you are unable to trace your package, please contact our customer care services for assistance.
All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your package is found damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box. In such case, you shall keep the external packaging material for our courier partners to inspect and write us back at [email protected] immediately with a picture of the damaged package. We shall take up with the assigned delivery service provider to investigate and settle the claim within 30 days from the date of complaint.
Duties and Taxes:
All markhind.com orders are shipped nationally from DIFFERENT VENDOR’S warehouse across BHARAT (India) to your provided shipping address via trusted courier partners. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches to importing country, applicable as per the duty threshold limit of the particular country. The large majority of orders will not have to pay any additional fees. However, we are currently unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with freight & logistic partners to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from the delivery service provider for import duties and taxes, you will have to pay them directly at the time of delivery. markhind.com takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.
markhind.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
If you or markhind.com terminates your use of the Website or any Service, markhind.com may delete any content or other materials relating to your use of the Service and markhind.com will have no liability to you or any third party for doing so.
You shall be liable to pay for any service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
These terms shall be governed by and constructed by the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi/Gurgaon.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent, or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
Interpretation of Number and Genders:
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
What we do about mispricing:
Despite our best efforts, a small number of items in our catalog could be mispriced. However, we verify prices as part of our dispatch procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
By providing your data, you agree to be communicated by us via email and call to facilitate your navigation of and shopping from the website. We may communicate promotional offers periodically as and when required.
If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations or there is a slight delay in delivery of order or cancellation of order due to quality failure we will provide you a compensation voucher, which you can redeem with your next purchase.
markhind.com will make a maximum of three attempts to deliver your order, after this, we will inform the customer to pick up the package from the courier service provider. And if there is no response from the customer and the shipment remains undelivered then the service provider will either destroy or abandon the shipment under the regulations. markhind.com will not be responsible for any refund in such a scenario. Once the order is dispatched we will not be able to cancel the order and take the package back. Once the order is placed, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, the delivery may take longer due to the following reasons:
Other unforeseen circumstances
In such cases, we will proactively reach out to you to inform you about the delay in shipment. Please check your emails and calls regularly for such updates. Or track your shipment with the tracking number.
If any item from your order fails the quality check, markhind.com reserves the right to ship the remaining items, and the refund for the unshipped item will be initiated within 24hrs once the order is shipped.
markhind.com will Exchange only if the following conditions are met.
The product should be unwashed, unused, and in undamaged condition.
To take exchange benefit, customers need to return the item at their own cost, markhind.com is not liable to pay for return shipping or otherwise costs.
We request the customer to send the scanned copy of the courier slip/tracking number to [email protected] so that we can also track the return shipment and initiate the exchange process once the item passes through our quality check
Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, markhind.com reserves the right to cancel all past, pending, and future orders without any liability. markhind.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of products on the website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your card has been charged, the refund for the same amount will be initiated within 24hrs of the order cancellation and the customer care team will notify you about the same via call or email.
The customer may be considered fraudulent if any of the following scenarios are met:
The customer fails to produce adequate documents during the payment details verification
Misuse of another customer’s phone/email/card
Terms & Conditions for sale /offer
Due to rare technical issues, typographical errors, or information received from our suppliers and service providers, the prices of the products shown on the site may vary during the order process. If you come across any errors in pricing or billing, we request you to contact us within 24 hours of placing the order so that we can help you out with the same and guide you through the order placement process.
Promotional offers and discounts may be combined only at the discretion of markhind.com.
2 coupons will not be clubbed together under the same order
All promotional coupons will be non-refundable
All offers are non-transferable and have no cash value.
markhind.com reserves the right to extend or terminate the offers/sale, without prior information at any point in time.
markhind.com reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of this sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it all together and markhind.com’s decision in this regard shall be final and requires no intimation to the customer of any sort.
In case of any further queries about the use of vouchers and/or credit notes or regarding the sale/offers, please email customer care at [email protected]
General Terms for Offers and Promotions:
Discounts will be applied to the total merchandise value. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.
Only one credit note/gift coupon/coupon can be used per order unless otherwise offered.
Discount coupons – Discount coupons may from time to time be offered to account holders; such coupons may only be applied to purchases through the account to which the discount coupon was offered and registered.
Promotional discount coupons – The website may from time to time offer promotional discount coupons which may apply in respect of any or certain specified purchases made through this Website.
markhind.com shall introduce various offers, schemes, or contests at different times. The terms and conditions for such a Contest shall be separately available on the Site.
markhind.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in the market from time to time. markhind.com, at its discretion, can withdraw a particular scheme from the website or market.
In case of any query about the use of coupons and/or credit notes or regarding the schemes, please email customer care at [email protected]Introduction